Legal notices
The website www.bonneval-sur-arc.com is published by:
Haute Maurienne Vanoise Tourist Office
Lanslebourg Mont-Cenis – 6 rue Napoléon – 73480 Val-Cenis
Tel: +33 (0)4 79 05 99 06 | Fax: +33 (0)4 79 05 82 17 | Email: web@hautemaurienne.com
Website development: Altimax
Reservation center: Alliance Réseaux
Hosting: Kinsta
Photo credits
Haute Maurienne Vanoise Tourist Office, Agence ANRIGO, ANDRES, Marjorie ASSELINEAU, Bessans jadis et aujourd’hui, Philippe BRUEL, Christophe CARON, Laurent COLLINET, Communauté de Communes de Haute Maurienne Vanoise, Anaël DANG, Daniel DURAND Fresh Influence, DHM, ESF de Val Cenis, ESI de Val Cenis, Cédric FOGAROLO, Nicolas FOLLIET, Didier GIVOIS, Pierre HUART, Images des Cîmes, Joseph JEANMART, R. JOLY, La Grande Odyssée, Gilles LANSART, Pascal LEBEAU, Patrick LEVEQUE, Christian MARTELET, Christian MOLITOR, S. NOTTER, NUTS, Patrick PACALON, Ingrid PAUWELS, Alban PERNET, Photo Arc, Philippe ROGER, Caroline ROYER, Damien SIBILLE, Baptiste THOMAS, SE2M, Sémaphore, MJ TRIPELON JARRY, Max VINCE.
Contact form notice
The information collected by the Haute Maurienne Vanoise Tourist Office from this form is intended to process and respond to your requests and information inquiries. It is recorded and transmitted exclusively to the authorized department.
In accordance with the legislation on the protection of personal data, you have the right to access, rectify, erase or transfer your data. You may also object to the processing or request its limitation.
These rights can be exercised by post to HMVT – 6, rue Napoléon – 73480 Val Cenis or by email to web@hautemaurienne.com, providing proof of your identity.
For more information, please consult our Privacy Policy
Booking form notice
The information collected by the Haute Maurienne Vanoise Tourist Office from this form is intended to process your order. It is recorded and transmitted exclusively to the authorized department.
In accordance with the legislation on the protection of personal data, you have the right to access, rectify, erase or transfer your data. You may also object to the processing or request its limitation.
These rights can be exercised by post to HMVT – 6, rue Napoléon – 73480 Val Cenis or by email to web@hautemaurienne.com, providing proof of your identity.
For more information, please consult our Privacy Policy
Volunteer form notice
The information collected by the Haute Maurienne Vanoise Tourist Office from this form is intended to process your request. It is recorded and transmitted exclusively to the authorized department.
In accordance with the legislation on the protection of personal data, you have the right to access, rectify, erase or transfer your data. You may also object to the processing or request its limitation.
These rights can be exercised by post to HMVT – 6, rue Napoléon – 73480 Val Cenis or by email to web@hautemaurienne.com, providing proof of your identity.
For more information, please consult our Privacy Policy
Recruitment form notice
The information collected by the Haute Maurienne Vanoise Tourist Office from this form is intended to process your application. It is recorded and transmitted exclusively to the authorized department. Unless you object, it may be kept for up to two years after our last contact.
In accordance with the legislation on the protection of personal data, you have the right to access, rectify, erase or transfer your data. You may also object to the processing or request its limitation.
These rights can be exercised by post to HMVT – 6, rue Napoléon – 73480 Val Cenis or by email to web@hautemaurienne.com, providing proof of your identity.
For more information, please consult our Privacy Policy
Newsletter subscription form notice
Your email address is only used to send you the newsletter and invitations to events from the Haute Maurienne Vanoise Tourist Office.
You can use the unsubscribe link in each email at any time.
For more information, please consult our Privacy Policy
1 – Purpose of the policy
The Haute Maurienne Vanoise Tourist Office attaches great importance to respecting privacy. This is one of the reasons why we have adopted a policy specific to the confidentiality and protection of personal data.
We are committed to protecting your privacy rights and ensuring that your personal data is protected.
This personal data management policy (the "Policy") details the types of personal data we collect, how we process it, and how we protect it in relation to the services we offer. This includes information collected offline or through our Customer Service and online through our websites, applications (including mobile applications) and third-party platforms ("Sites"). It also reminds you of your rights and how to exercise them with our services.
We maintain appropriate technical and organizational measures to protect the personal data you provide to us against destruction, loss, alteration, disclosure or unauthorized access to your personal data, whether accidental or unlawful.
This external Privacy and Personal Data Protection Policy is published by SPL Haute Maurienne Vanoise Tourisme (named Haute Maurienne Vanoise Tourist Office) whose headquarters are located at the following address: Mont-Cenis – 6 rue Napoléon – 73480 Val-Cenis – France
2 – Your rights and how to exercise them?
Law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, as well as the European general regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing directive 95/46/EC (general data protection regulation) supplementing law n°78-17, grants you specific rights:
• Of a right of access: right to ask us to know if we hold Personal Data concerning you and to request to know them;
• Of a right of rectification: right to ask us to rectify the information concerning you in the event of errors or inaccuracies;
• Of a right of opposition: when the Processing is based on our legitimate interests, the right to oppose, for legitimate reasons, the Processing of Personal Data, with the exception of commercial prospecting where motivation is not required.
• Of a right to limit processing: right to ask us that certain of your Personal Data not be kept during future processing when:
You dispute the accuracy of your Personal Data;
You consider and can establish that the Processing of Personal Data is unlawful and you object to the erasure of Personal Data and demand instead the restriction of Processing;
We no longer need your Personal Data but it is still necessary for you to establish, exercise or defend legal claims;
You object to the Processing that would be based on our legitimate interest, during the verification of whether the legitimate reasons pursued prevail over yours;
• A right to erasure: subject to the exceptions provided for by the Regulations, the right to obtain the erasure of your Personal Data, when one of the following reasons applies:
Your Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed;
You wish to withdraw your consent on which the Processing of your Personal Data was based and there is no other basis justifying this processing;
You object to the Processing and there are no compelling legitimate grounds for the Processing or you object to the sending of commercial solicitations;
You consider and can establish that your Personal Data has been subject to unlawful Processing;
Your Personal Data must be erased under a legal obligation;
• A right to the portability of your data: when the Processing is based on your consent or a contract, the right to receive from us the Personal Data concerning you in a structured, commonly used format, and to transmit this Personal Data to another controller without hindrance from us;
• A right to withdraw your consent: when the Processing is based on your consent, you have the right to withdraw your consent at any time, without this withdrawal affecting the lawfulness of the Processing carried out before said withdrawal;
• Right to decide the fate of your Personal Data after your death: you have the right to organize the fate of your post-mortem Personal Data by adopting general or specific directives. We undertake to respect these directives. In the absence of directives, we recognize the possibility for heirs to exercise certain rights, in particular the right of access, if it is necessary for the settlement of the deceased's estate; and the right of opposition to proceed with the closure of the deceased's user accounts and to oppose the Processing of their data;
You can exercise each of these rights by proving your identity:
• By sending an email to our data protection officer at: web@hautemaurienne.com
• By sending a postal letter to the following address: l’Office du Tourisme de Haute Maurienne Vanoise – Lanslebourg Mont-Cenis – 6 rue Napoléon – 73480 Val-Cenis – France
• By following the instructions on the CNIL website at this address: https://www.cnil.fr/agir
If, despite our efforts to protect the confidentiality of your Personal Data, you believe you are the victim of a violation of the Regulations, you may submit a complaint to the CNIL.
3 – Personal data
Personal data means information that is likely to identify you directly or indirectly (« Personal data »). They generally include information such as your name, your postal and e-mail address, your telephone number, but also other information such as the IP address, purchasing habits, information on your lifestyle or your preferences, such as your hobbies and centers of interest. Health information is called « special categories of Personal Data » and requires special protection due to its level of sensitivity.
We collect your personal data directly in various ways, for example when:
• You browse our Site or use our Services on our Site;
• You create an account, log in to your account or use your account on our Site,
• You subscribe to our newsletter;
• You place and pay for an order on our Site;
• You write a review or comment on our social networks or on our Site;
• You contact us via various channels including contact forms, by post or by telephone;
• You participate in a game or competition, product tests, satisfaction surveys, polls;
• You visit one of our tourist offices;
• You share content on social networks using a hashtag #instanthmv #hautemaurienne #hautemauriennevanoise or hashtags that we offer you;
• You have given your consent to third parties to send us personal data concerning you;
• You share your content with us on our UGC (User Generated Consent);
When you provide us with your personal data, we process it in accordance with this Policy. If you do not want us to process your personal data in this way, please do not provide us with personal information.
We process your personal data in order to provide you with our services, as detailed below. In some cases, we only process your personal data if you have expressly given us your consent, for example in most cases where we process your personal data for marketing purposes, use cookies or location data, or when we process your so-called special personal data. In other cases, we may rely on other legal grounds to process your personal data, such as the performance of the contract between you and us or a legitimate interest, such as the prevention of fraud.
If you become a client, we may transparently infer that you want us to process your personal data for marketing purposes. You can always opt out of marketing communications without affecting your benefits as a client.
When we process your personal data on the basis of your consent, we will explicitly ask for your consent, and only for a specific purpose. We will also ask you to provide us with additional consent if we need to use your personal data for purposes not covered by this Policy.
Please consult the following section for details on the different types of personal data that we may collect, the purposes concerned and the legal basis for this processing.
4 – Processing of personal data
The Haute Maurienne Vanoise Tourist Office takes into account the principles of data minimisation, data protection by design and data protection by default. Consequently, Personal Data collected is relevant, adequate and limited to what is necessary for the purposes for which it is processed.
This Personal Data is collected in particular when you place an order or make a reservation, when you create or modify your customer account, when you browse one of our Sites, when you contact us, when you participate in an event, when you fill in forms.
When you fill in input fields on a form, the mandatory nature of a response is indicated by the use of an asterisk (*) at the end of the question. Failure to answer a question marked with an asterisk prevents the processing of your request.
When you choose to send us your Personal Data spontaneously, without it having been requested, you agree to assume full responsibility for the Personal Data transmitted.
You are informed of the existence of the telephone canvassing opt-out list « Bloctel », on which you can register here: https://conso.bloctel.fr/
4.1 – Nature of personal data
We collect and process data including your last name, first name, title, delivery address, telephone number, email address, information concerning your orders or potential complaints, and information concerning invoice payments.
This may also include other information such as your IP address, purchasing habits, lifestyle information, or preferences.
This data is collected fairly; no collection is carried out without the knowledge of the persons and without them being informed.
4.2 – Purposes
The Haute Maurienne Vanoise Tourist Office always processes your Personal Data for specific purposes and only implements processing that is relevant to achieve these purposes.
Any processing of your personal data that has a purpose other than those set out below will require your consent if it is not justified by a legitimate interest.
In particular, we process your Personal Data for the following purposes:
• Respond to your requests for information, questions, comments, satisfy your requests and provide you with effective assistance;
• Improve the relevance of the information sent;
• Manage your customer account;
• Establish, maintain and manage the customer relationship and ensure its follow-up;
• Process and deliver your orders;
• Ensure accounting;
• Manage invoicing and collections;
• Manage payment incidents or unpaid debts and debt collection;
• Send commercial or promotional solicitations relating to products or services similar to those provided. At any time, you may object, free of charge, to your Personal Data being used for prospecting purposes, without having to justify this request by following the instructions in the « Your rights and how to exercise them » section. We draw your attention to the fact that exercising the right to object does not prevent us from continuing to contact you for other purposes, in particular under a legal obligation or for the performance of the contract;
• Manage the operation and optimisation of our website, help speed up your future activities and experiences on our website, evaluate the use of our website, products and services and analyse the effectiveness of our communication and promotion campaigns, personalise your experience on our site and other platforms and anonymously and globally evaluate activity on our site and other platforms (we notably take into account the time at which you visited it, whether you have already visited it and which site referred you to it), make our site easier to use and better adapt our site, products and services to your interests and needs;
• Manage our customer relationship via our CRM, in order to get to know you better, personalise our products and services and contact you regarding products and services that may be of interest to you (promotional offers, promotional events, PR events, VIP gatherings, announcements / events, etc.), provided that you have given your consent (or that you have not expressed your refusal) or that you have previously requested a product or service from us and that the communication is relevant or linked to this prior request and made within the time limits set by applicable laws;
• Provide a customer service accessible by telephone or by messaging;
• Provide sharing tools on our Site and/or social networks;
• Proceed with the verification, identification and authentication of the personal data that you have transmitted to us;
• Prevent and detect fraud, malware (malicious software) and manage security incidents;
• Manage any disputes and litigation.
• Manage your requests for access, rectification, opposition, deletion, limitation and portability on Personal Data;
• Send you satisfaction surveys or conduct internal analyses;
• Invite you to events;
• Manage registrations for newsletters and events offered;
• Carry out analytical and statistical commercial studies;
• Establish, exercise or defend a right in court, whether in the context of judicial, administrative or extrajudicial proceedings of any kind;
• Manage archives;
• Ensure the compliance of our activities;
• And all other purposes imposed by law and the authorities.
4.3 – Lawfulness of processing
The Haute Maurienne Vanoise Tourist Office collects and processes Personal Data if:
• We have obtained your prior consent;
• The processing is necessary for the performance of a contract to which you are a party or for the execution of pre-contractual measures taken at your request;
• The Processing is necessary to comply with our legal or regulatory obligations;
• The Processing is necessary for the purposes of our legitimate interests and does not unduly affect your interests or fundamental rights and freedoms.
4.4 – Retention periods
The Haute Maurienne Vanoise Tourist Office retains your Personal Data for the time necessary to accomplish the purposes pursued, subject to legal possibilities of archiving, obligations to retain certain Personal Data and/or anonymization.
The Personal Data of customers that does not relate to a specific contract is kept for a period of three years from your last interaction. Personal Data relating to a specific contract is kept for the duration of the contract.
After the aforementioned periods, the Personal Data is subject to Intermediate Archiving for the periods of legal or regulatory prescription.
At the end of the legal or regulatory prescription period, we undertake to delete the Personal Data from its databases or to anonymize it.
The Personal Data of prospects is kept for a period of three years from your last interaction and then deleted or anonymized.
4.5 – Recipients and transfer of your data
All this personal information is confidential and is only accessible by our services. It is not intended to be transferred or sold.
We may share your personal data with service providers who help us to carry out the above processing, including:
• Our advertising, marketing and promotion agencies to help us deliver and analyze the effectiveness of our advertising campaigns and promotions,
• Third parties required to deliver a product or service to you, such as a delivery or postal service delivering a product you have ordered,
• Third-party service providers, such as website hosting service providers,
• Web analytics tool providers, such as Google,
• Our service providers and/or economic partners when sharing is necessary to meet the purposes mentioned above,
We require these processing providers to comply with strict requirements in accordance with the legislation in force relating to data protection, under which they may only process your personal data on our behalf and must comply with demanding standards in terms of IT security.
Please note that we never share your personal data with social media platforms. When we develop our audience or conduct customer matching activities with social media platforms such as Facebook or Google, your personal data is anonymized before transfer.
If there are any changes in the future and we need to share your personal data with a social media platform, we will ask for your consent.
Please note that we may share your personal data with law enforcement or other agencies when we have a legal obligation to do so or in the case of a letter rogatory, subpoena or court order requiring us to disclose your personal data.
5 – Security of personal data
The Haute Maurienne Vanoise Tourist Office undertakes, within the framework of its activities and in accordance with the Regulations, to ensure the protection, confidentiality and security of Personal Data.
We take the necessary precautions, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the Processing, as well as the probability of each risk, in order to preserve the security and confidentiality of the Personal Data that you provide to us, and in particular to prevent it from being distorted, damaged or communicated to third parties (unless you agree to this).
Consequently, we implement all technical, logical, physical and organisational measures to guarantee a level of security adapted to the risk and to prevent any loss, alteration, disclosure of Personal Data or access to unauthorised third parties.
However, given the intrinsic characteristics of the Internet, any transmission of information via the Internet is not completely secure. The Personal Data transmitted is subject to measures that cannot protect against all risks of misuse and/or hacking. The transmission of your Personal Data is therefore at your own risk.
In the event of a breach of Personal Data, we undertake to notify the CNIL (French Data Protection Authority) in accordance with the law.
6 – Transfers of personal data to a country outside the European Union
To date, the Haute Maurienne Vanoise Tourist Office only transfers Personal Data of Data Subjects located outside the European Union outside the European Union, in the terms and according to the methods provided for in the Regulations.
In the event that we are required to transfer Personal Data relating to Data Subjects located within the European Union, we undertake, as of this day, to verify that appropriate safeguards in accordance with the Regulations will be put in place by the Importer and that you have enforceable rights and effective remedies, in order to ensure that your Personal Data benefits from an adequate level of protection.
Personal Data may, within the framework of the aforementioned purposes, be transferred to a country located within the European Union, to a country located outside the European Union that is the subject of an adequacy decision by the European Commission, as well as to countries outside the European Union that are not the subject of an adequacy decision by the European Commission, provided that appropriate safeguards in accordance with the GDPR have been put in place.
7 – Protecting children's privacy
Our products and services are not intended for children and do not target children under the age of fifteen. If you are under fifteen years of age, you are prohibited from ordering products or services and from sending us information about yourself.
8 – Social Networks / Hypertext links
The Haute Maurienne Vanoise Tourist Office is present on Social Networks, in particular on Facebook, YouTube and Instagram.
We remind you that Processing is implemented by the Social Network when you access or use this Social Network, which requires you to consult and accept the privacy policy of each of the Social Networks you use.
Depending on the Social Network used, you can have access to many features such as registering for events that we offer, following our news, commenting on or sharing content published on your personal page within the Social Network, etc.
For these purposes, we will process some of your Personal Data, including your first and last names and any information made public on your personal page.
As a service to our visitors, our Site may contain hypertext links to other websites that are neither operated nor controlled by us.
The Haute Maurienne Vanoise Tourist Office will therefore not be held responsible for the content of such websites, nor for the data protection practices of the third parties that operate them. We draw your attention to the fact that the data protection practices of third parties may differ from those presented in this Policy. We encourage you to check and understand their practices in this area before entrusting them with your personal data.
9 – Advertising and updating of the policy
This policy comes into effect on 25 May 2018
The Haute Maurienne Vanoise Tourist Office reserves the right to modify its Privacy Policy. Any changes will be published on the Sites, Social Networks and, where applicable, will be notified to you by e-mail. Any browsing on the Sites and on the Social Networks, any subscription to a product and to a service after the date of notification implies your unreserved acceptance of the new Privacy Policy thus notified.
1 – Cookies
When you open a page on our website, you saw a message indicating the presence of Cookies on our site. These « Cookies » files are installed on your device (Computer, Smartphone, Tablet, etc.) in order to collect information relating to your browsing. Below you will find explanations as well as how to configure cookies according to your choices.
2 – Presentation of cookies
A cookie is a file in which information relating to your browsing is recorded, and it is saved on your hard drive by your browser (like the history for example) when you visit a site. This small file allows the server containing the site to identify you and recognize you during the lifespan of the cookie.
3 – Why use cookies?
There are three types of cookies:
• Technical cookies
Most technical cookies (such as session cookies) are essential to the functioning of the site. They allow access to protected areas (such as professional areas for example) thanks to personal identifiers (login and session password). They generally have a very short lifespan. Their deletion can lead to navigation difficulties.
• Statistical cookies (web analytics)
These cookies collect your connection information so that the site owner can know the number of visits to their site, the average visit time, the most visited pages, from which browser, etc.
Google Analytics, for example, generates a cookie with a unique identifier that collects your IP address in order to know the city from which you are connecting, but without ever knowing which computer or which physical person you really are.
• Sharing cookies (social networks)
Our site contains sharing links to Facebook, Twitter, Google+, or other, which allow you to share content from our site with other people. When you use these sharing buttons, a third-party cookie is installed after collecting your consent. If you are connected to the social network while browsing our site, the sharing buttons allow you to link the content viewed to your user account.
5 – How do I manage cookies?
You have several options for managing cookies. Any settings you make may affect your browsing on the Internet and your access to certain services requiring the use of Cookies.
You can choose to express and modify your cookie preferences at any time, either via the consent given when you connect to the site or directly via your browser preferences. You will find below help on how to configure your browser.
6 – Settings
• Configuring your browser
Each browser can be configured to allow or disallow the presence of cookies on your device:
List of procedures:
For Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
For Internet Explorer: https://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies
For Firefox https://support.mozilla.org/fr/kb/cookies-informations-sites-enregistrent?redirectlocale=fr&redirectslug=Gérer+les+cookies
For Opera: https://help.opera.com/Windows/10.20/fr/cookies.html
• How to refuse (opt-out)
You can also directly configure your choices on the platforms that set the cookies via the following links. Please note that if you refuse the cookie, a cookie will be saved in your terminal for the sole purpose of deactivating the services associated with the cookie. Therefore, if you delete all the cookies saved in your terminal via your browser, we will no longer know that you have chosen this option.
For statistical cookies placed by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=fr
For sharing cookies (social networks)
For cookies placed by Facebook: https://fr-fr.facebook.com/help/cookies
For cookies placed by Twitter: https://support.twitter.com/articles/20170518-utilisation-des-cookies-et-des-technologies-similaires-par-twitter
For cookies placed by Google+: https://www.google.com/intl/fr_ALL/policies/privacy/
• Learn more
For more information on cookies, you can consult the CNIL website at this address:
https://www.cnil.fr/vos-droits/vos-traces/les-cookies/