General terms and conditions of sale
1 - Scope of application of the general conditions of use
1.1 The present general conditions of use govern the use that may be made of the hautemaurienne.com - hautemaurienne-reservation.com website (hereinafter referred to as the "Site"), its content and the information collected therein. They apply to any reservation of tourist services/products made by the User, from the Site, with a partner Provider.
1.3 They are proposed in French language.
1.4 These general terms and conditions of use may be modified at any time. In case of modification, the version of the general conditions of use appearing on the Site at the time of the final confirmation by the User of his reservation will be applied to the reservation of tourist services/products.
1.5 The general conditions of use can be consulted on the Site. The User has the option of saving them on the hard disk of his computer or on any other durable medium or printing them on paper so that he can refer to them at any time. This conservation is under his sole responsibility.
1.6 The User's attention is drawn to the fact that the tourist services/products booked via the Site are subject, in addition to the present general conditions of use, to the general conditions of sale of the partner Providers supplying the booked services/products.
1.7 The general terms and conditions of sale specific to each Partner Provider are accessible via a hypertext link displayed during the reservation process, as well as in the reservation confirmation e-mail sent once payment has been made.
2.2 Without this acceptance, the continuation of the reservation process is technically impossible.
3. Purpose and description of the site hautemaurienne.com - hautemaurienne-reservation.com
3.1 The hautemaurienne-reservation.com reservation website is published by the Haute Maurienne Vanoise Tourist Office, known as "HMVT", an SPL whose activity is the marketing of tourist services/stays. HMVT is registered in the register of travel and stay operators under the number IM073170012. HMVT has taken out a financial guarantee with Groupama Assurance - Crédit & Caution - 126, rue de la Piazza - 93199 Noisy-Le-Grand Cédex-, as well as an insurance policy under the conditions provided for by the Tourism Code, with MAIF - 200 avenue Salvador Allende - CS 90 000 - 79038 Niort cedex 9 - France. The complete contact details of HMVT are available on its website and are reproduced below:
Headquarters: 6, Rue Napoléon - France.
Phone number : 04 79 05 99 10
3.2 Through the Site hautemaurienne-reservation.com, HMVT provides an online reservation platform for services/products, offered and marketed to Users on the Site by partner Providers.
3.3 This is a "tourism marketplace" managed by means of communication gateways and "Open System" technology, developed by the simplified joint stock company under French law "ALLIANCE RESEAUX" (whose registered office is located at Rue Saint Exupéry, 26, 73300 Saint Jean-de-Maurienne - France, registered with the Clerk of the Commercial Court of CHAMBERY under number 393953278).
3.4 The Site is intended to be a general interest tool made available to partner Providers in order to allow them to broadcast and sell, in real time, their offers of tourist services/products and leisure activities available.
3.5 The tourist services/products offered by our partners on the Site are exclusively provided and managed by and under the responsibility of the said partners, in application of their own general sales conditions. It is therefore up to the User to take note of the general terms and conditions of sale of each partner supplier of the services/products desired, before any definitive reservation is made on the Site.
3.6 By making a reservation through hautemaurienne-reservation.com, the User enters into a direct contractual relationship with the Partner Service Provider concerned by the reservation.
3.7 However, HMVT offers on the Site to the Users, in its name and for its own account, services and/or products.
3.8 In this case, the services and/or products offered by HMVT on the Site are exclusively provided and managed by and under its sole responsibility. They are therefore subject, in addition to these terms and conditions of use, to HMVT's general terms and conditions of sale applicable to the package and ticketing offered and available on the Site.
3.9 It should be noted that in the latter case, HMVT contracts directly with the User. This being the case, it is directly to HMVT that the User must address any question or complaint concerning his reservation, or for any request to modify or cancel his reservation according to the instructions and conditions indicated in the general sales conditions of HMVT specific to the services and/or products.
3.10 The tourism services/products offered on the Site are only available for private use and are not intended for commercial use as part of any commercial or competitive activity or objective.
4. Online contracting process applicable to all tourism services/products
4.1 The User of the Site who books/purchases any of the tourist services and products offered must be at least 18 years of age, legally capable of entering into a contract on his/her own and use the Site in accordance with the general terms and conditions of use in force at the time of the final confirmation of his/her booking.
4.2 The online reservation process on the Site consists of four steps, namely:
Step 1: via the "add to cart" tab, selection by the User of the desired service(s)/product(s) in order to place them in his/her cart;
Step 2: once the content of the basket is finalized, the User validates his order,
4.3 The User's attention is drawn to the fact that the personal information provided by the User in the online reservation form is transmitted to the Provider concerned by the reservation.
4.4 At the end of the fourth step of the online contracting process, the reservation made by the User becomes firm, subject to confirmation by the Provider concerned of the desired availability.
4.5 Indeed, the Provider's availability is displayed in real time on the Site on the basis of information communicated by the Provider. However, this information is only indicative given the transactions that may be carried out simultaneously via the different marketing channels (websites, telephone, e-mail). In case of double booking, the Provider concerned will contact the User in order to settle the problem amicably, or even to refund the User.
4.6 The Provider of the booked service/product then sends (automatically via the Open System) to the User a confirmation e-mail containing the booked services (in the body of the e-mail or as an attachment), the price, the User's address, as well as the special conditions, which are specific to the Providers and the bookings.
4.7 The e-mail confirming the reservation is sent by the Provider (automatically via the Open System) to the e-mail address provided by the User in the reservation form. It is therefore the User's responsibility to ensure that the contact information provided in the reservation form is correct.
4.8 If the User does not receive a confirmation e-mail of his/her reservation, it is his/her responsibility to contact the relevant Provider directly.
5. Absence of right of withdrawal for certain products
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transportation services, car rentals, catering or leisure activities that are to be provided on a specific date or period.
6. Modification or cancellation of a reservation
6.1 Any reservation made on the Site, once confirmed, cannot be modified online later by the User, hence the importance for the User to verify, before any final confirmation, that the information he/she provides is accurate and complete.
6.2 Any request for changes must be made directly to the relevant Partner Provider in accordance with the instructions given in the booking confirmation e-mail. The change request will be processed by the Partner Provider according to its own terms and conditions.
6.3 In principle, the User also has the right to cancel a reservation made on the Website. The cancellation must be made with the Provider within the prescribed time limits and according to the terms and conditions set out in the general terms and conditions of sale of the partner provider concerned, as accepted by the User during the reservation process on the Site.
6.4 Any refund of sums paid by the User on the Site at the time of booking, which would be due to him following a cancellation or a modification of his booking, is the responsibility of the Partner Provider concerned in accordance with its general conditions of sale.
6.5 The User is also informed that the cancellation of a reservation may result in charges according to the applicable general sales conditions of the Provider. It is also possible that in certain cases (special offers, packages, promotions...), the User may not be entitled to a refund of the sums paid on the Site, from the Partner Provider concerned in the event of cancellation of the reservation.
6.6 It is therefore the User's responsibility to read the general terms and conditions of sale of the relevant Partner Provider, in addition to these general terms and conditions of use, before making a reservation. As a reminder, when making a reservation, the User is invited, during the reservation process, to read these general terms and conditions of use and the general terms and conditions of sale of the Provider concerned, and to accept them by ticking the corresponding box, without which the reservation process cannot be continued.
7.1 The prices of the services and products offered on the Site are indicated in euros and include all taxes, unless otherwise expressly mentioned on the Site or in the reservation confirmation e-mail.
7.2 The prices displayed on the Site are those charged by the partner Providers on the various marketing channels (except for occasional promotions offered directly by the Provider as part of a particular action).
7.3 The rates are subject to possible changes by the Partner Providers. They are updated on the Site as and when the rates are modified by the Partner Providers.
7.4 In any case, the rates charged to the User are those charged by the Partner Provider at the date of the final confirmation of the reservation by the User on the Site.
7.5 All special/promotional offers are marked as such.
8.1 The secure payment system offered on the Platform is provided by One Shot Pay.
One Shot Pay processes payments made by Internet users (the "Buyers") on behalf of the service providers (the "Sellers").
One Shot Pay acts exclusively as a payment service provider. As such, the Sellers are solely responsible for the contract and the execution of their services towards the Buyers.
NB: some vendors may be equipped with online payment solutions such as Paypal or Paybox.
8.2 Any modification made by the User to his/her reservation, after final validation on the Website (number of persons, additional service...), resulting in a price supplement or additional costs for the User, must be paid directly by the User to the Provider concerned.
9. Personal data
9.1 The information and data concerning you are necessary for the management of your order and for our commercial relations. HMVT guarantees the preservation of your privacy and undertakes to process the personal data collected in strict compliance with the legal provisions in force.
9.2 To find out how HMVT processes personal data and to be informed of your rights, we invite you to consult our personal data policy (hypertext link: our RGPD policy document)
10. Responsibility of HMVT
10.1 As stated above in point 3.6, HMVT only acts as an intermediary between the User and the Provider. Therefore, HMVT shall not be liable for any damage caused to the User, resulting directly or indirectly from: the total or partial non-performance of the contract concluded directly between the User and the Provider, to which HMVT is a third party;
10.2 HMVT will not be held responsible for any damage caused to the User resulting, directly or indirectly, from errors made by the User when entering the personal information requested in the reservation form, or from the fraudulent use of the User's credit card by a third party.
10.3 HMVT cannot be held responsible for the links to other sites, as it has no control over the content of these sites. Consequently, HMVT cannot be held responsible for the content, advertising, products, services or any other tool available on or from these external sites or sources that it has neither verified nor approved, nor can it be held responsible for any damage resulting from or related to the use of these links.
11. Intellectual property
11.1 The Website and all of its components (information, presentation of the Website, infrastructure, logos, texts, graphics, photos, images, illustrations, software...) are the exclusive property of HMVT and/or its content providers, licensors of software used by the Website, partners and tourism actors.
11.2 This being the case, the User of the Website is prohibited from reproducing, modifying, exploiting, integrating or using in any way whatsoever, all or part of the content of the Website and the information collected therein without the express prior written authorization of HMVT.
12. Applicable law and dispute(s)
12.1 These general terms and conditions of use and the provision of our services are exclusively governed and interpreted in accordance with French law.