General terms and conditions of sale
1 – Scope of the general terms and conditions of use
1.1 These general terms and conditions of use govern the use that may be made of the hautemaurienne.com – hautemaurienne-reservation.com website (hereinafter the « Site »), its content and the information collected therein. They apply to any reservation of tourist services/products made by the User, from the Site, with a Partner Service Provider.
1.2 Any use of the Site is subject to acceptance of and compliance with these general terms and conditions of use.
1.3 They are offered in French.
1.4 These general terms and conditions of use are subject to change at any time. In the event of modification, the version of the general terms and conditions of use appearing on the Site at the time of definitive confirmation by the User of their reservation will apply to the reservation of tourist services/products.
1.5 The general terms and conditions of use can be consulted on the Site. The User has the option of keeping them by saving them on their computer's hard drive or on any other durable medium or by printing them on paper so that they can refer to them at any time. This conservation is under their sole responsibility.
1.6 The User's attention is drawn to the fact that the tourist services/products reserved via the Site are subject, in addition to these general terms and conditions of use, to the general terms and conditions of sale of the Partner Service Providers supplying the services/products reserved.
1.7 The general terms and conditions of sale specific to each Partner Service Provider are accessible via a hypertext link displayed during the reservation process, as well as in the reservation confirmation e-mail sent once payment has been made.
2. Acceptance
2.1 Any reservation made and paid for via the Site is subject to prior full and unreserved knowledge and acceptance by the User, by ticking the box provided for this purpose, of these general terms and conditions of use and the general terms and conditions of sale of the Partner Service Provider supplying the desired service/product.
2.2 Without this acceptance, continuation of the reservation process is technically impossible.
3. Purpose and description of the hautemaurienne.com – hautemaurienne-reservation.com website
3.1 The hautemaurienne-reservation.com booking website is published by the Haute Maurienne Vanoise Tourist Office, known as « HMVT », a public limited company whose activity is the marketing of tourist services/stays. HMVT is registered in the register of travel and holiday operators under number IM073170012. HMVT has taken out a financial guarantee with Groupama Assurance – Crédit & Caution – 126, rue de la Piazza – 93199 Noisy-Le-Grand Cédex-, as well as insurance under the conditions provided for by the Tourism Code, with MAIF – 200 avenue Salvador Allende – CS 90 000 – 79038 Niort cedex 9 – France. HMVT's full contact details are available on its website and are reproduced below:
Head office: 6, Rue Napoléon – France.
Telephone: 04 79 05 99 10
3.2 Through the Site hautemaurienne-reservation.com, HMVT provides an online booking platform for services/products offered and marketed to Users on the Site by partner Service Providers.
3.3 This is a "tourist marketplace" managed through communication gateway systems and "Open System" technology, developed by the French simplified joint stock company "ALLIANCE RESEAUX" (whose registered office is located at Rue Saint Exupéry, 26 at 73300 Saint Jean-de-Maurienne – France, registered with the Registry of the Commercial Court of CHAMBERY under number 393953278).
3.4 The Site is intended to be an instrument of general interest made available to partner Service Providers in order to enable them to disseminate and sell, in real time, their offers of tourist services/products and leisure activities.
3.5 The tourist services/products offered by our partners on the Site are exclusively provided and managed by and under the responsibility of said partners, in application of their own general terms and conditions of sale. It is therefore the User's responsibility to read the general terms and conditions of sale of each partner providing the desired services/products before making any definitive reservation on the Site.
3.6 By making a reservation through hautemaurienne-reservation.com, the User enters into a direct contractual relationship with the partner Service Provider concerned by the reservation.
3.7 However, HMVT offers services and/or products on the Site to Users, in its own name and for its own account.
3.8 In this case, the services and/or products offered by HMVT on the Site are exclusively provided and managed by and under its sole responsibility. They are therefore subject, in addition to these general terms and conditions of use, to the general terms and conditions of sale of HMVT applicable to the package and ticketing offered and available on the Site.
3.9 It should be noted that in this latter case, HMVT contracts directly with the User. However, the User must contact HMVT directly for any questions or complaints regarding their reservation, or for any request to modify or cancel their reservation according to the instructions and conditions indicated in the general terms and conditions of sale of HMVT specific to the services and/or products.
3.10 The tourist services/products offered on the Site are only available for private use and are not intended for commercial use within the framework of a commercial activity or objective, or for competitive purposes.
4. Online contracting process applicable to all tourist services/products
4.1 The User of the Site who books/purchases any tourist service and product offered must be at least 18 years old, be legally capable of contracting alone and use the Site in accordance with the general conditions of use in force at the time of definitive confirmation of their booking.
4.2 The online booking process on the Site includes four steps, namely:
Step 1: via the "add to cart" tab, the User selects the desired service(s)/product(s) in order to place them in their cart;
Step 2: once the contents of their cart have been finalized, the User validates their order,
Step 3: The User enters their personal information in the mandatory fields of the reservation form (surname, first name, address, etc.) and validates the information entered. The User unreservedly accepts these general terms and conditions of use of the Site and the general terms and conditions of sale specific to each service/product in the validated cart, and proceeds to payment for the services to be paid online by entering and confirming their bank details for the purpose of paying the full price due through the secure online payment system set up on the Site, or sends the online pre-reservation. Payment is then made directly with the Seller according to the latter's general terms and conditions of sale.
4.3 The User's attention is drawn to the fact that the personal information entered by them in the online reservation form is transmitted to the Service Provider concerned by the reservation.
4.4 At the end of the fourth step of the online contractualization process, the reservation made by the User becomes firm, subject to confirmation by the Service Provider concerned of the desired availability.
4.5 Indeed, the Service Provider's availability is displayed in real time on the Site based on the information communicated by the Service Provider. However, this information is only indicative, given transactions that may be carried out simultaneously via the various marketing channels (sites, telephone, email). In the event of a double booking, the Service Provider concerned will be responsible for contacting the User in order to resolve the problem amicably, or even to reimburse the User.
4.6 The Service Provider providing the reserved service/product then sends (automatically via the Open System) the User a confirmation email listing the reserved services (in the body of the email or as an attachment), the price, the User's address, as well as the specific conditions, specific to the Service Providers and the reservations.
4.7 The reservation confirmation email is sent by the Service Provider (automatically via the Open System) to the email address provided by the User in the reservation form. It is therefore the User's responsibility to ensure the accuracy of the contact details provided during their reservation.
4.8 In the event that the User does not receive a confirmation email for their reservation, it is their responsibility to contact the Service Provider concerned directly.
5. No right of withdrawal for certain products
In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, transport of goods services, car rentals, catering or leisure activities which must be provided on a specific date or during a specific period.
6. Modification or cancellation of a booking
6.1 Once confirmed, any booking made on the Site can no longer be modified online by the User, hence the importance for the User to check, before any definitive confirmation, that the information provided is accurate and complete.
6.2 Any request for modification must be addressed directly to the partner service provider concerned, according to the instructions indicated in the booking confirmation email. The modification request will be processed by the partner service provider according to its own general terms and conditions of sale.
6.3 In principle, the User also has the option of cancelling a booking made on the Site. Cancellation must be made with the Service Provider within the prescribed period and according to the terms and conditions set out in the general terms and conditions of sale of the partner service provider concerned, as accepted by the User during the booking process on the Site.
6.4 Any refund of sums paid by the User on the Site during their booking, which may be due to them following a cancellation or modification of their booking, is the responsibility of the partner service provider concerned according to its general terms and conditions of sale.
6.5 The User is also informed that cancelling a booking may incur costs according to the applicable general terms and conditions of sale of the Service Provider. It is also possible that in certain cases (special offers, packages, promotions, etc.), the User may not be entitled to a refund of the sums paid on the Site to the partner Service Provider concerned in the event of cancellation of the booking.
6.6 It is therefore up to the User to read the general terms and conditions of sale of the partner Service Provider concerned, in addition to these general terms and conditions of use, before making a booking. As a reminder, when making a booking, the User is invited, during the booking process, to read these general terms and conditions of use and the general terms and conditions of sale of the Service Provider concerned, and to accept them by ticking the corresponding box, without which the booking process cannot be continued.
7. Prices
7.1 The prices of the services and products offered on the Site are indicated in euros and include all taxes (TTC), unless expressly stated otherwise on the Site or in the booking confirmation e-mail.
7.2 The prices displayed on the Site are those charged by the partner Service Providers on the various marketing channels (except for occasional promotions offered directly by the Service Provider as part of a specific action).
7.3 Prices are subject to possible changes by the partner Service Providers. They are updated on the Site as and when the partner Service Providers change their prices.
7.4 In any event, the prices charged to the User are those applied by the partner Service Provider on the date of definitive confirmation of the booking by the User on the Site.
7.5 All special/promotional offers are indicated as such.
8. Payment
8.1 Secure payment on the platform is provided by One Shot Pay.
One Shot Pay ensures the processing of payments made by Internet users (the « Buyers ») on behalf of the service providers (the « Sellers »).
One Shot Pay acts exclusively as a payment service provider. As such, the Sellers are solely responsible for the contract and the execution of their services vis-à-vis the Buyers.
Please note: some sellers may be equipped with online payment solutions such as Paypal or Paybox.
8.2 Any modification made by the User to their reservation, after final validation on the Site (number of people, additional service, etc.), resulting in a price supplement or additional costs for the User, must be paid directly by the latter to the Service Provider concerned.
9. Personal data
9.1 The information and data concerning you are necessary for the management of your order and our commercial relations. HMVT guarantees the preservation of your privacy and undertakes to process the personal data collected in strict compliance with the legal provisions in force.
9.2 To learn about how HMVT processes personal data and to be informed about your rights regarding this data, please consult our personal data policy (hyperlink: our GDPR policy document).
10. HMVT's Liability
10.1 As specified above in point 3.6, HMVT only plays an intermediary role between the User and the Service Provider. That being said, HMVT cannot be held liable for any damage whatsoever caused to the User, resulting directly or indirectly from: the total or partial non-performance of the contract concluded directly between the User and the Service Provider, to which HMVT is a third party;
10.2 HMVT cannot be held responsible for any damage whatsoever caused to the User resulting, directly or indirectly, from errors that the User may have made when entering the personal information requested in the reservation form, or from the fraudulent use by a third party of their credit card.
10.3 HMVT shall not be liable for links to other sites, as it has no control over the content of these sites. Consequently, HMVT cannot be held liable for the content, advertisements, products, services or any other tool available on or from these sites or external sources that it has not verified or approved, nor be held liable for any damage resulting from or in connection with the use of these links.
11. Intellectual property
11.1 The Site and all the elements that make it up (information, presentation of the Site, infrastructures, logos, texts, graphics, photos, images, illustrations, software, etc.) are the exclusive property of HMVT and/or its content providers, licensors of the operating licenses of the software used by the Site, partners and tourism stakeholders.
11.2 However, the User of the Site is prohibited from reproducing, modifying, exploiting, integrating or using in any way whatsoever, all or part of the content of the Site and the information collected therein without the express prior written authorization of HMVT.
12. Applicable law and dispute(s)
12.1 These general terms and conditions of use and the provision of our services are exclusively governed by and interpreted in accordance with French law.
12.2 All disputes and/or claims resulting from the provision of our services and/or relating to the validity, interpretation and/or execution of these general conditions of use, shall be subject to the exclusive jurisdiction of the Commercial Court of Chambéry.